TNG eWallet

What is TNG eWallet?

TNG eWallet, operated by TNG Digital Sdn Bhd, is a digital wallet that makes managing your money convenient and secure. With TNG eWallet, you can store funds, make payments, and transfer money both locally and internationally—all in one app. Registration is free and open to individuals aged 12 and up. You can also apply for the Touch ‘n Go eWallet Visa Card for just RM15 (including delivery). Linked directly to your eWallet, the Visa card lets you make payments and withdraw cash from ATMs effortlessly. Download the app for free on the Apple App Store, Google Play Store, or Huawei AppGallery, and enjoy a secure and easy way to manage your finances.

Who can register for TNG eWallet?

Individuals registered with UNHCR, holding a UNHCR ID card or Under Consideration (UC) letter with 6 months validity

People aged 12 and over

 Benefits of using TNG eWallet

A verified TNG eWallet account holder will be able to access the following services:

Holds up to RM5,000

Cash withdrawals and payments with Touch ‘n Go eWallet Visa Card (A separate application for the card is required)

Send and receive money digitally to and from any bank account in Malaysia

Top-up your mobile prepaid credit

Pay bills

Register and Verify Your Account with Simple Steps

IMPORTANT REMINDER

    • Make sure to use your own email address, address and phone number and UNHCR ID when signing up for TNG eWallet. Do not use UNHCR’s contact information and email address during the registration process
    • Do not use other individuals ID to sign up for TNG eWallet app
    • Make sure to upload a clear photo of your UNHCR document without glare, reflection, or shadow to ensure a smooth verification process
    • A full photo of UNHCR document is needed including QR code, your full name, UNHCR ID numbers and everything on the UNHCR document. Photo of only QR code will not be accepted
    • Please write your full address including the house unit number as per your utilities bill. This is to ensure that your TNGD Visa Prepaid Card can be delivered directly to your house
    • Make sure you are not wearing anything that covers your face while taking the selfie for selfie verification, such as a face mask or sunglasses

Download and Install

Download and Install TNG eWallet App via Apple App Store or Google Play Store

OTP Code via SMS

Enter your own mobile number to receive the OTP code via SMS

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Secure your Account

To secure your account, create a 6-digit PIN, select security questions and input your answer. Remember your responses and PIN number, and do not share the PIN, security questions and answers with someone else

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Personal Information

Key in your personal information as stated on your UNHCR ID.

REMINDER : Make sure to use your own email address, address and phone number and UNHCR ID when signing up for TNG eWallet. Do not use UNHCR’s contact information during the registration process

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Successfully Registered

You have successfully registered with a TNG eWallet with RM200 wallet size. To increase the eWallet size to RM5,000, you will need to verify your account through the following steps

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Verify your Account

To verify your account, click on ‘Not verified’ icon on your profile

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Select UNHCR ID

Select UNHCR ID as ID type. Upload a photo of your UNHCR ID card or UC letter and click submit.

REMINDER: Make sure the photo is clear with no glare, reflection, or shadow to ensure a smooth verification process. Please take a full photo of UNHCR document and not just the QR code

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Selfie Verification

Proceed to selfie verification by taking a selfie.

REMINDER : Make sure you are not wearing anything that covers your face while taking this selfie, such as a facemask or sunglasses

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Verification Process

Fill in more details and submit. Your account verification is now pending approval.

NOTE : The verification process will take 5 or more working days to complete after submission

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Successful Verification

If your account verification is a success, your eWallet size will increase to RM5,000. You are also now eligible to apply for the Touch ‘n Go eWallet Visa Card.

NOTE : If your account verification request is rejected, it is typically due to reasons such as an invalid UNHCR ID or unclear documents. To proceed, please restart the verification process by submitting a valid UNHCR ID with at least 6 months' validity

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Touch ‘n Go eWallet Visa Card

Your Touch ‘n Go eWallet Visa Card is linked to your TNG eWallet, allowing you to make payments at any location that accepts Visa. The payment amount will be deducted from your eWallet balance.

You can also withdraw money at any Visa-enable ATM with the Visa logo.

Applying for the Touch ’n Go eWallet Visa Card is easy – simply use the TNG eWallet app.

For more information about the Touch ‘n Go eWallet Visa Card, visit the TNG eWallet website.

REMINDER: For your safety and the security of your eWallet

  • Do not let anyone use your account to send and receive money
  • Do not send money to support any illegal activities in any country
  • Do not open an account for someone else

Users with suspicious activity on their eWallet are at risk of being locked out of their eWallet.

TNG eWallet Related Materials

Digital Handbook

Key Steps

KEY STEPS AND FREQUENT MISTAKES FOR EKYC

Have Some Questions?

For more information, please visit the TNG eWallet’s Frequently Asked Questions (FAQ).