Contact
Please be advised that all individuals wishing to meet UNHCR Malaysia are required to have an appointment.
All requests sent in will be processed by UNHCR. As UNHCR receives hundreds of emails per day, please be patient if you do not receive an immediate reply.
If you have already sent one appointment request, please do not send another one again as it will cause further delays in scheduling your appointment.
UNHCR will not share any information with the authorities of your country of origin or any third party without your consent.
New Registration Request
New registration request.
Family Composition Change (Request for Appointment)
Add new family member(s). Add marriage. Update divorce.
Arrest & Detention Report
Report any arrest and detention. Update previous report.
Personal Information Update
Update new address. Update new email.
Phone Number Update
Update new phone number.
Report on Loss of Document
Loss of refugee card. Loss of Under Consideration (UC) Letter.
Education Enquiry
General education support and enquiry.
Fraud & Corruption Complaint
Lodge a complaint regarding fraud and corruption committed by a Person of Concern. All information provided will be kept confidential.
Bank Facilitation
Bank facilitation on issue or opening a new bank account.
United Nations High Commission For Refugees
Address: 570 Jalan Bukit Petaling, 50460 Kuala Lumpur, Malaysia.
Note: Strictly by appointment only.
Health enquiries: 03-2118 4879 (08:00am-4:00pm / Monday to Friday)
Arrest and detention hotline: 012-6305060 (8:00am-6:00pm / Monday to Friday, 8:00am-4:00pm / Saturday – Sunday)
Johor Outreach Community Centre
Address: No. 38, Jalan Kempas Utama 2/4, 81300 Johor Bahru.
Note: Strictly by appointment only.
Operation days: Sunday to Thursday
Operating hours: 08:30am-4:30pm
Phone: 07-5629800