Please be advised that all individuals wishing to meet UNHCR Malaysia are required to have an appointment.

All requests sent in will be processed by UNHCR. As UNHCR receives hundreds of emails per day, please be patient if you do not receive an immediate reply.

If you have already sent one appointment request, please do not send another one again as it will cause further delays in scheduling your appointment.

UNHCR will not share any information with the authorities of your country of origin or any third party without your consent.

New Registration Request

New registration request.

Family Composition Change (Request for Appointment)

Add new family member(s). Add marriage. Update divorce.

Arrest & Detention Report

Report any arrest and detention. Update previous report.

Personal Information Update

Update new address. Update new email.

Phone Number Update

Update new phone number.

Report on Loss of Document

Loss of refugee card. Loss of Under Consideration (UC) Letter.

Education Enquiry

General education support and enquiry.

Fraud & Corruption Complaint

Lodge a complaint regarding fraud and corruption committed by a Person of Concern. All information provided will be kept confidential. 

Voluntary Return (Request for Counselling)
Request for counselling on voluntary return to home country.

Bank Facilitation

Bank facilitation on issue or opening a new bank account.

United Nations High Commission For Refugees
Address: 570 Jalan Bukit Petaling, 50460 Kuala Lumpur, Malaysia.
Note: Strictly by appointment only.
Health enquiries: 03-2118 4879 (08:00am-4:00pm / Monday to Friday)
Arrest and detention hotline: 012-6305060 (8:00am-6:00pm / Monday to Friday, 8:00am-4:00pm / Saturday – Sunday)

Johor Outreach Community Centre
Address: No. 38, Jalan Kempas Utama 2/4, 81300 Johor Bahru.
Note: Strictly by appointment only.
Operation days: Sunday to Thursday
Operating hours: 08:30am-4:30pm
Phone: 07-5629800