Notices

Lost UNHCR Documents

UNHCR wishes to remind refugees and asylum-seekers who have lost their UNHCR documents (card or Under Consideration letter) to report the loss of their documents through this form on the Refugee Malaysia website. Please note that it is not mandatory to obtain a police...

Remember your UNHCR Number

Please ensure that you remember your UNHCR file number and individual number. It is important to memorize your UNHCR numbers, or record them in a convenient place, in case you lose your UNHCR document or authorities ask for your details. Knowing your UNHCR file number...

UNHCR Director of Division of International Protection Official Visit

Kuala Lumpur - The UNHCR Operations in Malaysia welcomed the visit of Elizabeth Tan, Director of UNHCR’s Division of International Protection as part of her mission to Asia Pacific earlier this month. The aim of her visit was to learn and understand the complex...

Adding QR code in UNHCR Documents

In order to enhance the security features and efficiency in verifying all UNHCR documents, including paper documents, as of 25th July 2022, UNHCR is issuing a new version of UNHCR documents to refugees and asylum-seekers. The Under Consideration (UC) letter and the...

Updating Your Contact Details with UNHCR

Please ensure that your phone number is updated with UNHCR. UNHCR is actively calling and sending SMS messages to refugees and asylum-seekers to schedule appointments and process cases. If your phone number is not updated with UNHCR, the office is not able to contact...

How to Report an Arrest and Detention

Please be informed that in the event of an arrest or detention, you can make a report to UNHCR through:  The Arrest and Detention Report form on the Refugee Malaysia website The Arrest and Detention Hotline. The line can be used to report arrest and...

Announcement (29 July 2022)

Tracking Refugee Information System (TRIS) is a programme by the Government of Malaysia to enable tracking of refugees in Malaysia. In recent years, through the Government-initiated Joint Task Force, UNHCR has been in discussions with the Government on a variety of...

Adding New-born Children to Files of Registered Parents

Obtaining a birth certificate is essential for every child to establish their identity, and UNHCR highly recommends that refugees and asylum-seekers try to obtain a birth certificate for their children born in Malaysia through Jabatan Pendaftaran Negara (JPN), the...

FAQs on Registration Processing as of 1 June 2022

As of 1 June 2022, UNHCR has updated its procedures for the renewal of expired documentation and new registration. Please find here answers to frequently asked questions about these processes. Q. My UNHCR card or letter has expired or will expire soon. How do I renew...

How to Report an Arrest or Detention

Please be informed that in the event of an arrest or detention, you can make a report to UNHCR through: The Arrest and Detention Report form on the Refugee Malaysia websiteThe Arrest and Detention Hotline. The line can be used to report arrest and detention at 012-630...

Fraudulent Use of UNHCR Documents

UNHCR has received reports of refugees and asylum-seekers fraudulently using UNHCR documents. This includes individuals who have: Presented someone else’s UNHCR card as their ownReplaced the photograph on someone else’s UNHCR card with their own photograph orUsed a...

Join UNHCR’s Telegram Channels

UNHCR Malaysia has launched our official Telegram channels in 13 languages for refugees and asylum-seekers to find useful information directly from UNHCR. All refugees and asylum-seekers are encouraged to subscribe to the channels to be updated on the latest news from...