Registering with UNHCR FAQ

UNHCR is prioritizing requests made in or before 2019, and particularly vulnerable individuals. Examples of particularly vulnerable individuals include women at risk, children at risk, older persons at risk, persons with disabilities, persons with serious medical conditions requiring treatment, and persons facing imminent risks of arrest or deportation. Not all children, older persons, women, or pregnant women are considered vulnerable or at risk. Only if they face heightened protection risks or have additional specific needs, he/she will be considered for expedited registration.

Please bring all available documents relevant to your case such as passports, identity papers, marriage certificate, birth certificate, hospital documents, family census or national identity document, military service booklets and evidence of previous registration with other UNHCR and/or UNRWA Office. Also, please bring your water containers and food/snacks to the office, as there are no shops available nearby and the waiting period at the office might be longer than you expected.

Kindly submit a request for a family composition change, via the Refugee Malaysia website. If you submit a family composition change request through the website, please ensure that you print or keep the reference number. Please do not submit an additional new registration request for your wife and children, if you already submitted a family composition change request. You will be contacted by UNHCR with an appointment to add your wife and children to your file. We process such cases based on the date we receive the request. Without appointments, you will not be allowed in the Centre, as the number of appointments are fixed to ensure the health and well-being of refugees.

Kindly submit a request for family composition change via the Refugee Malaysia website. If you submit a family composition change request through the website, please ensure that you print or keep the reference number. Please do not submit an additional new registration request for your new-born baby, if you already submitted a family composition change request. Please do not come to the office if you do not have an appointment. Without appointments, you will not be allowed to be in the Centre, as the number of appointments are fixed to ensure the health and well-being of refugees. More information about registering children can be found here.

No. All UNHCR and its partners’ services, including registration services and UNHCR documents, are free of charge. If someone asks you to pay for UNHCR services, please report it on: Fraud and Corruption Complaint form or email UNHCR Risk, Integration and Oversight Unit: mlslufrd@unhcr.org