UNHCR continues to receive recent reports of a woman who claims to work for the Registration and Resettlement Unit at UNHCR. The woman contacts refugees via WhatsApp sending voice messages and text messages, and has asked between RM2,000-3,000 to be transferred to a bank account in exchange for UNHCR documents, appointments, and interviews for Registration and Resettlement.
The known phone numbers being used by the scammer are 011-33321567 or 011-16560601. The woman has informed individuals that if they report on her, their UNHCR documents will be cancelled and their cases will be closed. She further claims that nothing will happen to her because she works for UNHCR.
You are advised to not reply and ignore all messages from these phone numbers, and report this to UNHCR via the online form, attaching screenshots of the messages sent to you.
This is a scam. This individual does not work for UNHCR. All UNHCR services are free. You cannot pay UNHCR staff or any individual to process your case for Registration, Refugee-Status Determination (RSD), Resettlement, or any other purpose.
Be careful of persons claiming to have special links with UNHCR who can help you obtain interviews or resettlement in exchange for money. Do not share your personal information with them.
UNHCR will never ask you to transfer money to a bank account number. Any UNHCR staff involved in taking money from refugees will immediately have their job terminated and reported to the police.
Your UNHCR card will not be cancelled and your case will not be delayed or closed if you report suspicious activities to UNHCR.
If you are contacted by individuals claiming to be able to provide UNHCR services (interviews for Registration, RSD, Resettlement etc.) in exchange for money, end the phone call immediately and report this to:
- The police CCID Scam Response Centre at 03-26101559 or 03-26101599
- UNHCR using this form
For more information on UNHCR’s processes and assistance, please refer to the Refugee Malaysia website.