Notices
Beware of Fake TikTok Accounts Impersonating UNHCR Malaysia
UNHCR Malaysia does not have a TikTok account. All TikTok accounts claiming to be from UNHCR are fake. We have been made aware of a fraudulent TikTok account @unhcr.refugeemalaysia, which is falsely claiming to represent UNHCR Malaysia. This account is not affiliated...
UNHCR Arrest and Detention Hotline: Change in Operating Hours
Please be informed that starting 21 July 2025 there has been a change in the operating hours of the UNHCR Arrest and Detention Hotline (012-630 5060). The line is strictly for reporting the arrest and detention of refugees and asylum-seekers during the following...
“REMEDI Saved My Life”: A Refugee’s Story of Protection and Peace of Mind
UNHCR highlights the story of *Cing Deih Nem, a refugee whose life was transformed by access to affordable medical protection through the Refugee Medical Insurance (REMEDI). When Cing Deih Nem left her home Myanmar in 2014, she sought safety and a chance to rebuild...
Community Leaders Townhall (23 April 2025)
The second Community Leaders Townhall of the year was held on 23 April 2025, gathering 116 refugee leaders from 70 community groups, alongside members of the Refugee Advisory Board, Outreach Volunteers, and the Youth Platform Steering Committee. During an interactive...
SMS Notification for Document Renewal
Please be informed that effective 2 June 2025, SMS reminders for document renewal will be sent only three days before the expiry date to your contact number registered with UNHCR. Please note that the renewal appointment is normally scheduled on the same day your...
ASEAN Summit Advisory
During the ASEAN Summit, please be aware of possible road closures and increased security measures, particularly around the Kuala Lumpur city center. You are encouraged to follow official news and traffic updates. In case of arrest or detention, please contact the...
QFFD Clinic Closures
We regret to share that the following static and mobile clinics funded by the Qatar Fund for Development (QFFD) will be closed until further notice starting 1 April 2025. The affected clinics are: QFFD-IMARET Clinic, Selayang, Selangor QFFD-IMARET Clinic, Kota...
Use of the UNHCR address
Please do not use UNHCR postal address (570, Jalan Bukit Petaling, Bukit Petaling, 50460 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur) as your personal address when signing up for mobile applications, membership account at any business or website, registration for a...
No Letters for Registration or Resettlement
UNHCR does not schedule cases for registration or resettlement based on physical letters sent to us. Do not pay anyone, including individuals in your communities, to assist you in sending letters to UNHCR requesting registration or resettlement. You can apply for...
Community Leaders Townhall (22January 2025)
On 22 January 2025, UNHCR hosted a town hall meeting with 119 refugee leaders from 67 community groups to gather input and address community concerns. During the event, UNHCR introduced the new Representative, Louise Aubin, and the new Deputy Representative, Leyla...
Appointment Notification by SMS and E-mail
Please be informed that for registration appointments, you will receive an SMS and/or e-mail containing your appointment date and time. If you have included an e-mail address in your Refugee Malaysia website application, you will receive an SMS and e-mail of your...
Not True: Walk-in for Registration
We have been notified of a recent TikTok video spreading false information that UNHCR is providing UNHCR cards and registration appointments for married couples who walk into UNHCR. The video also encourages individuals to come to UNHCR for walk-in appointments and...