Notices

UNHCR registration and document issuance will not be available from Friday, 31 March 2023 to Sunday, 30 April 2023, due to technical maintenance. These services will resume on 1 May 2023. Refugees and asylum-seekers whose documents will expire during this period will...

UNHCR wishes to remind refugees and asylum-seekers who have lost their UNHCR documents (card or Under Consideration letter) to report the loss of their documents through this form on the Refugee Malaysia website. Please note that it is not mandatory to obtain a police...

Please ensure that you remember your UNHCR file number and individual number. It is important to memorize your UNHCR numbers, or record them in a convenient place, in case you lose your UNHCR document or authorities ask for your details. Knowing your UNHCR file number...

Kuala Lumpur - The UNHCR Operations in Malaysia welcomed the visit of Elizabeth Tan, Director of UNHCR’s Division of International Protection as part of her mission to Asia Pacific earlier this month. The aim of her visit was to learn and understand the complex...

In order to enhance the security features and efficiency in verifying all UNHCR documents, including paper documents, as of 25th July 2022, UNHCR is issuing a new version of UNHCR documents to refugees and asylum-seekers. The Under Consideration (UC) letter and the...

Please ensure that your phone number is updated with UNHCR. UNHCR is actively calling and sending SMS messages to refugees and asylum-seekers to schedule appointments and process cases. If your phone number is not updated with UNHCR, the office is not able to contact...

Please be informed that in the event of an arrest or detention, you can make a report to UNHCR through:  The Arrest and Detention Report form on the Refugee Malaysia website The Arrest and Detention Hotline. The line can be used to report arrest and...

Tracking Refugee Information System (TRIS) is a programme by the Government of Malaysia to enable tracking of refugees in Malaysia. In recent years, through the Government-initiated Joint Task Force, UNHCR has been in discussions with the Government on a variety of...

Obtaining a birth certificate is essential for every child to establish their identity, and UNHCR highly recommends that refugees and asylum-seekers try to obtain a birth certificate for their children born in Malaysia through Jabatan Pendaftaran Negara (JPN), the...

As of 1 June 2022, UNHCR has updated its procedures for the renewal of expired documentation and new registration. Please find here answers to frequently asked questions about these processes. Q. My UNHCR card or letter has expired or will expire soon. How do I renew...