Voluntary Return FAQ

Welcome to the Voluntary Return Frequently Asked Questions (FAQ). Here, you can find more detailed information on the voluntary repatriation process, as well as the scope of UNHCR Malaysia’s involvement in voluntary repatriation.

Obtaining General and Case Specific Information on Voluntary Return

Where do I find information about voluntary repatriation to my home country within UNHCR’s mandate?

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The UNHCR Handbook on Voluntary Repatriation provides detailed information on UNHCR's voluntary repatriation policy and practice. The Handbook is a public document.

I have attended the voluntary repatriation counselling session with the Durable Solutions Unit. Can I contact the Durable Solutions Unit thereafter to request for updates on my return arrangements?

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There is no need to contact the Durable Solutions Unit by coming to the Office, or sending letters, faxes or emails. The Durable Solutions Unit will contact you if there is a need to resolve any pending issues in order to further assess and/ or assist with your voluntary return. It is therefore very important to keep your telephone number(s) and email address(es) updated with UNHCR by filling the Contact Form, so that the Office can contact you whenever required.

The Scope of UNHCR Malaysia’s Involvement in Voluntary Return

I cannot return to my own country as it is unsafe, but can UNHCR send me to a neighbouring country of my country of origin?

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Voluntary Repatriation means the return to one’s country of origin voluntarily and under conditions of safety and dignity. UNHCR does not arrange, assist or facilitate travel to a neighbouring country.

My life is very difficult in Malaysia. I would like to go to another country. Can UNHCR issue me a Voluntary Repatriation Form (VRF)?

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A Voluntary Repatriation Form (VRF) is issued ONLY if an individual indicates intention to return to the country of origin.

Would UNHCR be able to assist if I am in danger of being forcibly returned to my country of origin?

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UNHCR will advocate for the individual to prevent deportation to country of origin, especially if there are reasons to believe that the individual’s life is at risk if returned.

My application for refugee status was finally rejected at appeal instance, and I would now like to return to my home country. Can UNHCR assist?

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After your application for refugee status is finally rejected at appeal instance, you are no longer registered with UNHCR. As such, UNHCR will not be able to provide you a Voluntary Repatriation Form (VRF). Instead, you may consider approaching IOM for counselling by sending them an e-mail at AVRmalaysia@iom.int. Applicants will need to cover the costs for their exit permit and special pass.