UNHCR office is not open yet for walk-ins.
UNHCR has begun contacting refugees and asylum-seekers living in Kuala Lumpur, Selangor and Putrajaya to approach the Office for appointments in line with Phase 2 of the National Recovery Plan and its SOPs. UNHCR will begin contacting individuals from other states outside of Kuala Lumpur, Selangor and Putrajaya once interstate travel is permitted.
Only refugees and asylum-seekers with an appointment may approach the office. If you have not been given an appointment and are not living within Kuala Lumpur, Selangor and Putrajaya, do not come to UNHCR.
Those who have been contacted for an appointment will be provided with a date and time to approach the Office. You will receive a confirmation SMS containing your appointment date and time. You will need to show the confirmation SMS at the Reception Centre before you will be allowed entry. Those who come to UNHCR without appointments will be asked to leave immediately.
Kindly note to wear face masks at all times and to follow the COVID-19 SOPs. If you are feeling unwell before the appointment or on the day of the appointment, do not come to the office. Please call the Registration Hotline to inform UNHCR and your appointment will be rescheduled.
UNHCR will inform of any information or change concerning access to the office through the website refugeemalaysia.org, please check it regularly.