Child Protection

UNHCR is committed to ensuring that children, adolescents and youth are protected from harm and that their rights are upheld through the provision of psychosocial support and targeted programmes to meet their specific protection and developmental needs.

We work in partnership with several organisations with regards to child protection and provide support to child survivors. This includes a range of case management services such as supporting children and families who want to report a child protection incident, connecting survivors with legal advice, counselling and psychosocial support as well as financial assistance and shelter placement if required.

Partner Organisations

If you need help or know someone who may need support and assistance, the following organisations can be contacted.

HOST International
Area
Klang Valley
Target Group
10–17 years old
Language
English, Malay, Rohingya
Operating Hours
Monday-Friday (9.00am-5.00pm)
Contact Details
Call/WhatsApp: 017-6897827 (9.00am-5.00pm)
Email: malaysia@hostinternational.org.au
Dignity for Children Foundation
Area
Sentul, Kuala Lumpur
Target Group
5-17 years old
Language
English, Malay
Operating Hours
Monday-Friday (8.00am-6.30pm)
Contact Details
Call/WhatsApp: 011-63873364 (Welfare hotline)
Call/WhatsApp: 018-3902275 (Wellness X Dignity mental health hotline)
Rebecca: rebecca.k@dignityforchildren.org
John: john.khong@dignityforchildren.org
ElShaddai Centre
Area
Klang
Target Group
All children
Language
English, Malay
Operating Hours
Monday-Friday (9.00am-5.00pm)
Contact Details
JOCC
Area
Johor
Target Group
All children
Language
English, Malay, Rohingya, Burmese, Bengali, Tamil, Urdu
Operating Hours
Sunday-Thursday (8.30am-5.00pm)
Contact Details
HumanKind
Area
Nationwide
Target Group
6-17 years old
Language
Malay, English
Operating Hours
Monday-Sunday (12.00pm-12.00am)
Contact Details
Buddy Bear Helpline (Psychological first aid): 1800-18-BEAR (2327)

Text Helpline: Buddy Bear Facebook

Counselling for Children (Online/In-person): HumanKind (Sign up for appointment)

HOST International
Area
Klang Valley
Target Group
10–17 years old
Language
English, Malay, Rohingya
Operating Hours
Monday-Friday (9.00am-5.00pm)
Contact Details
Call/WhatsApp: 017-6897827 (9.00am-5.00pm)
Email: malaysia@
hostinternational.org.au
Dignity for Children Foundation
Area
Sentul, Kuala Lumpur
Target Group
5-17 years old
Language
English, Malay
Operating Hours
Monday-Friday (8.00am-6.30pm)
Contact Details
Call/WhatsApp: 011-63873364 (Welfare hotline)
Call/WhatsApp: 018-3902275 (Wellness X Dignity mental health hotline)
Rebecca: rebecca.k@
dignityforchildren.org

John: john.khong@
dignityforchildren.org
ElShaddai Centre
Area
Klang
Target Group
All children
Language
English, Malay
Operating Hours
Monday-Friday (9.00am-5.00pm)
Contact Details
JOCC
Area
Johor
Target Group
All children
Language
English, Malay, Rohingya, Burmese, Bengali, Tamil, Urdu
Operating Hours
Sunday-Thursday (8.30am-5.00pm)
Contact Details
HumanKind
Area
Nationwide
Target Group
6-17 years old
Language
Malay, English
Operating Hours
Monday-Sunday (12.00pm-12.00am)
Contact Details
Buddy Bear Helpline (Psychological first aid): 1800-18-BEAR (2327)

Text Helpline: Buddy Bear Facebook

Counselling for Children (Online/In-person): HumanKind (Sign up for appointment)

IMPORTANT! The ongoing Movement Control Order (MCO) may affect the operating hours and services provided by some of the organisations. Please contact the organisations for the latest update.

Government Services

In the event of suspected child abuse and neglect requiring urgent help, seek immediate support from the nearest government hospital with One-Stop Service Centre (OSCC) and/or Suspected Child Abuse and Neglect (SCAN) Team.

Alternatively, you can contact Talian Kasih, a hotline operated by the Ministry of Women, Family and Community Development Malaysia to report child abuse and neglect.

Talian Kasih

Call
WhatsApp
Language
Malay and English
Operating Hours
24 hours a day