Child Protection

UNHCR is committed to ensuring that children and adolescents are protected from harm and that their rights are upheld through the provision of psychosocial support and targeted programmes to meet their specific protection and developmental needs.

We work in partnership with several organisations to meet the best interests of children at-risk from refugee communities. This includes identifying abused, neglected and exploited children, supporting children and families who want to report a child protection incident, connecting child survivors and their parents/ guardians to legal advice and interventions, psychosocial support, safe placements, education and life skills.

Partner Organisations

If you know of a refugee or asylum-seeking child at risk needing support and assistance, the following organisations can be contacted.

HOST International
Area
Klang Valley
Target Group
10–17 years old
Language
English, Malay, Rohingya
Operating Hours
Monday-Friday (9.00am-5.00pm)
Contact Details
Call / WhatsApp: 017-6897827 (9.00am-5.00pm)

Email: malaysia@hostinternational.org.au

Dignity for Children Foundation
Area
Sentul, Kuala Lumpur
Target Group
5-17 years old
Language
English, Malay, Burmese, Urdu
Operating Hours
Monday-Friday (8.00am-6.30pm)
Contact Details
English / Malay: 011-63873364
Burmese / Urdu: 011-69969436

Email: rebecca.k@dignityforchildren.org

ElShaddai Centre
Area
Klang
Target Group
All children
Language
English, Malay
Operating Hours
Monday-Friday (9.00am-5.00pm)
Contact Details
JOCC
Area
Johor
Target Group
All children
Language
English, Malay, Rohingya, Burmese, Bengali, Tamil, Urdu
Operating Hours
Sunday-Thursday (8.30am-5.00pm)
Contact Details
Call: 07-5629800
WhatsApp: 018-5770040
Call/WhatsApp: 018-3944401 / 018-9880040

Email: info@johorocc.org

HumanKind
Area
Nationwide
Target Group
6-17 years old
Language
Malay, English
Operating Hours
Monday-Sunday (12.00pm-12.00am)
Contact Details
Buddy Bear Helpline (Psychological first aid): 1800-18-BEAR (2327)

Text Helpline: Buddy Bear Facebook

Counselling for Children (Online / In-person): HumanKind (Sign up for appointment)

HOST International
Area
Klang Valley
Target Group
10–17 years old
Language
English, Malay, Rohingya
Operating Hours
Monday-Friday (9.00am-5.00pm)
Contact Details
Call / WhatsApp: 017-6897827 (9.00am-5.00pm)

Email: malaysia@
hostinternational.org.au

Dignity for Children Foundation
Area
Sentul, Kuala Lumpur
Target Group
5-17 years old
Language
English, Malay, Burmese, Urdu
Operating Hours
Monday-Friday (8.00am-6.30pm)
Contact Details
English / Malay: 011-63873364
Burmese / Urdu: 011-69969436

Email: rebecca.k@
dignityforchildren.org

ElShaddai Centre
Area
Klang
Target Group
All children
Language
English, Malay
Operating Hours
Monday-Friday (9.00am-5.00pm)
Contact Details
JOCC
Area
Johor
Target Group
All children
Language
English, Malay, Rohingya, Burmese, Bengali, Tamil, Urdu
Operating Hours
Sunday-Thursday (8.30am-5.00pm)
Contact Details
Call: 07-5629800
WhatsApp: 018-5770040
Call/WhatsApp: 018-3944401 / 018-9880040

Email: info@johorocc.org

HumanKind
Area
Nationwide
Target Group
6-17 years old
Language
Malay, English
Operating Hours
Monday-Sunday (12.00pm-12.00am)
Contact Details
Buddy Bear Helpline (Psychological first aid): 1800-18-BEAR (2327)

Text Helpline: Buddy Bear Facebook

Counselling for Children (Online / In-person): HumanKind (Sign up for appointment)

IMPORTANT! The ongoing Movement Control Order (MCO) may affect the operating hours and services provided by some of the organisations. Please contact the organisations for the latest update.

Government Services

In the event of suspected child abuse and neglect requiring urgent help, seek immediate support from the nearest government hospital with One-Stop Service Centre (OSCC) and/or Suspected Child Abuse and Neglect (SCAN) Team.

Alternatively, you can contact Talian Kasih, a hotline operated by the Ministry of Women, Family and Community Development Malaysia to report child abuse and neglect.

Talian Kasih

Call
WhatsApp
Language
Malay and English
Operating Hours
24 hours a day