Gender-based Violence

UNHCR seeks to support any refugee or asylum-seeker who has experienced gender-based violence (GBV), such as domestic violence, sexual violence, forced or child marriage, harassment, or human trafficking. If you or someone you know needs GBV assistance, please reach out to one of the UNHCR partners listed below.

Partner Organisations

Details
Services
Contact Details
Women’s Aid Organisation (WAO)
Area: Klang Valley, Kedah and Johor

Language: English, Bahasa Malaysia, Burmese, Hakha, Tedim, Falam, Zaniat, Mizo, Kachin, Rohingya, Somali, Arabic, Swahili, Persian and Dari

Operating Hours: 24 hours, Monday to Sunday

Case management, assistance making police report, connecting with medical aid, mental health support, shelter
Call: 03-30008858
TINA WhatsApp Service:
018-9888058
International Catholic Migration Commission (ICMC)
Area: Klang Valley, Penang, Perak and Kedah

Language: Rohingya, Burmese, Arabic, Somali

Operating Hours: 9.00am-9.00pm, Monday to Sunday

Case management, mental health and psychosocial support services, shelter, referrals to appropriate services
Burmese, Rohingya & English (Klang Valley): +6010 421 1274

Burmese, Rohingya & English (Penang): +6014 240 0191

Arabic, Somali & English: +6016 204 0291

Chin & English: +6013 263 1837

Email: sgbv.my@icmc.net

Rohingya Society of Malaysia (RSM)
Area: Klang Valley

Language: English, Rohingya, Burmese

Operating Hours: 9.00am-9.00pm, Monday to Sunday

Referrals to appropriate service
RSM Careline: +6017 240 5830
Médecins Sans Frontières (MSF)
Area: Penang

Language: English, Bahasa Malaysia, Rohingya, Burmese

Operating Hours: 9.00am-10.00pm, Monday to Sunday

Clinical case management, mental health and psychosocial support services, referrals to appropriate services
Medical Hotline: 0111-6145454
Women’s Aid Organisation (WAO)
Details

Area: Klang Valley, Kedah and Johor

Language: English, Bahasa Malaysia, Burmese, Hakha, Tedim, Falam, Zaniat, Mizo, Kachin, Rohingya, Somali, Arabic, Swahili, Persian and Dari

Operating Hours: 24 hours, Monday to Sunday

Services

Case management, assistance making police report, connecting with medical aid, mental health support, shelter

Contact:

Call: 03-30008858
TINA WhatsApp Service:
018-9888058

International Catholic Migration Commission (ICMC)
Details

Area: Klang Valley, Penang, Perak and Kedah

Language: Rohingya, Burmese, Arabic, Somali

Operating Hours: 9.00am-9.00pm, Monday to Sunday

Services

Case management, mental health and psychosocial support services, shelter, referrals to appropriate services

Contact:

Rohingya / Burmese: 010-4211274
Arabic / Somali: 016-204 0491
Rohingya (Penang Hotline): 014-2400191

Rohingya Society of Malaysia (RSM)
Details

Area: Klang Valley

Language: English, Rohingya, Burmese

Operating Hours: 9.00am-9.00pm, Monday to Sunday

Services

Referrals to appropriate service

Contact:

RSM Careline: +6017 240 5830

Médecins Sans Frontières (MSF)
Details

Area: Penang

Language: English, Bahasa Malaysia, Rohingya, Burmese

Operating Hours: 9.00am-10.00pm, Monday to Sunday

Services

Clinical case management, mental health and psychosocial support services, referrals to appropriate services

Contact:

Medical Hotline: 0111-6145454

Report Sexual Exploitation & Abuse

If you have experienced gender-based violence (GBV), you are not alone. Below are some government services you can access:

Police

You have the right to report any threat or GBV incident at any police station. Please remember to bring along your identification documents when you make a police report.

Police reports can only be made in either Bahasa Malaysia or English. The report will contain details of what happened, the date and time it occurred, where it happened, and who committed the violence. If you cannot speak Bahasa Malaysia or English, try to bring along someone you trust who can help translate your report into Bahasa Malaysia or English.

UNHCR partners, such as WAO, can provide more information on how to make a police report. You can call WAO at 03-3000-8858 or SMS/WhatsApp 018-988-8058, before making a report to get more information on what needs to be done. The WAO website has more information on what victims of rape or sexual assault or domestic violence can do, but the information is only in English.

One Stop Crisis Centre (OSCC)

One Stop Crisis Centres are located in the Emergency Department of most government hospitals. Survivors of GBV violence who approach an OSCC can receive a physical examination, medical treatment, and a test for sexually transmitted infections. The OSCC can also help you connect you with the police and shelter and counselling services.

More information on OSCC services can be found on the WAO website, but the information is only in English.

Report Sexual Exploitation & Abuse

No humanitarian worker can use their power to commit sexual exploitation or sexual abuse. Your safety is our primary concern.

  • What is Sexual Exploitation?

Sexual exploitation is when a humanitarian worker offers you money, shelter, food, clothing, or any other type of support or service in exchange for sexual favours or exploitative acts.

  • What is Sexual Abuse?

Sexual abuse occurs when a humanitarian worker threatens or forces you to have sex or commit a sexual act against your will.

  • UNHCR has a Zero Tolerance Policy Against SEA

If you or someone you know has experienced sexual exploitation or sexual abuse, please report it.

  • How to Report SEA

Women’s Aid Organization (WAO) is a UNHCR partner that receives reports on SEA. UNHCR will work with WAO to preserve your confidentiality, ensure your protection and thoroughly investigate the matter.

  • How to Reach WAO (24 Hours)

WAO Hotline: +603 3000 8858

SMS / WhatsApp TINA: +6018 988 8058