Gender-based Violence
UNHCR seeks to support any refugee or asylum-seeker who has experienced gender-based violence (GBV), such as domestic violence, sexual violence, forced or child marriage, harassment, or human trafficking. If you or someone you know needs GBV assistance, please reach out to one of the UNHCR partners listed below.
Partner Organisations
Language: English, Bahasa Malaysia, Burmese, Hakha, Tedim, Falam, Zaniat, Mizo, Kachin, Rohingya, Somali, Arabic, Swahili, Persian and Dari
Operating Hours: 24 hours, Monday to Sunday
Language: Rohingya, Burmese, Arabic, Somali
Operating Hours: 9.00am-9.00pm, Monday to Sunday
Burmese, Rohingya & English (Penang): +6014 240 0191
Arabic, Somali & English: +6016 204 0291
Chin & English: +6013 263 1837
Email: sgbv.my@icmc.net
Language: English, Rohingya, Burmese
Operating Hours: 9.00am-9.00pm, Monday to Sunday
Language: English, Bahasa Malaysia, Rohingya, Burmese
Operating Hours: 9.00am-10.00pm, Monday to Sunday
Area: Klang Valley, Kedah and Johor
Language: English, Bahasa Malaysia, Burmese, Hakha, Tedim, Falam, Zaniat, Mizo, Kachin, Rohingya, Somali, Arabic, Swahili, Persian and Dari
Operating Hours: 24 hours, Monday to Sunday
Case management, assistance making police report, connecting with medical aid, mental health support, shelter
Call: 03-30008858
TINA WhatsApp Service:
018-9888058
Area: Klang Valley, Penang, Perak and Kedah
Language: Rohingya, Burmese, Arabic, Somali
Operating Hours: 9.00am-9.00pm, Monday to Sunday
Case management, mental health and psychosocial support services, shelter, referrals to appropriate services
Rohingya / Burmese: 010-4211274
Arabic / Somali: 016-204 0491
Rohingya (Penang Hotline): 014-2400191
Area: Klang Valley
Language: English, Rohingya, Burmese
Operating Hours: 9.00am-9.00pm, Monday to Sunday
Referrals to appropriate service
RSM Careline: +6017 240 5830
Area: Penang
Language: English, Bahasa Malaysia, Rohingya, Burmese
Operating Hours: 9.00am-10.00pm, Monday to Sunday
Clinical case management, mental health and psychosocial support services, referrals to appropriate services
Medical Hotline: 0111-6145454
Report Sexual Exploitation & Abuse
If you have experienced gender-based violence (GBV), you are not alone. Below are some government services you can access:
Police
You have the right to report any threat or GBV incident at any police station. Please remember to bring along your identification documents when you make a police report.
Police reports can only be made in either Bahasa Malaysia or English. The report will contain details of what happened, the date and time it occurred, where it happened, and who committed the violence. If you cannot speak Bahasa Malaysia or English, try to bring along someone you trust who can help translate your report into Bahasa Malaysia or English.
UNHCR partners, such as WAO, can provide more information on how to make a police report. You can call WAO at 03-3000-8858 or SMS/WhatsApp 018-988-8058, before making a report to get more information on what needs to be done. The WAO website has more information on what victims of rape or sexual assault or domestic violence can do, but the information is only in English.
One Stop Crisis Centre (OSCC)
One Stop Crisis Centres are located in the Emergency Department of most government hospitals. Survivors of GBV violence who approach an OSCC can receive a physical examination, medical treatment, and a test for sexually transmitted infections. The OSCC can also help you connect you with the police and shelter and counselling services.
More information on OSCC services can be found on the WAO website, but the information is only in English.
Relevant Materials
