Gender-based Violence

UNHCR works in partnership with several organisation to address gender-based violence (GBV) and provide support to survivors of GBV. This includes a range of case management service such as connecting survivors with legal advise, counselling and psychosocial support as well as financial assistance and shelter placement if required.

Partner Organisations

If you need help or know someone who may need support and assistance, the following organisations can be contacted.

Women’s Aid Organisation (WAO)
Klang Valley, Kedah and Johor
English, Bahasa Malaysia, Burmese, Hakha, Tedim, Falam, Zaniat, Mizo, Kachin, Rohingya, Somali, Arabic, Swahili, Persian and Dari
Operating Hours
24 hours, Monday to Sunday
Contact Details
Call: 03-30008858
TINA WhatsApp Service:
International Catholic Migration Commission (ICMC)
Klang Valley, Penang, Perak and Kedah
Rohingya, Burmese, Arabic, Somali
Operating Hours
9.00am-9.00pm, Monday to Sunday
Contact Details
Rohingya / Burmese: 010-4211274
Arabic / Somali: 016-204 0491
Rohingya (Penang Hotline): 014-2400191
Rohingya Society of Malaysia (RSM)
Klang Valley
English, Rohingya, Burmese
Operating Hours
9.00am-9.00pm, Monday to Sunday
Contact Details
RSM Careline: +6017 240 5830
Médecins Sans Frontières (MSF)
English, Bahasa Malaysia, Rohingya, Burmese
Operating Hours
9.00am-10.00pm, Monday to Sunday
Contact Details
Medical Hotline: 0111-6145454

IMPORTANT! The ongoing Movement Control Order (MCO) may affect the operating hours and services provided by some of the organisations. Please contact the organisations for the latest update.

Domestic Violence

Have you been hit by your spouse?

Domestic violence is more common than you think.

You can get help

+60379563488 (WAO Hotline)
+60189888058 (24 hours SMS / WhatsApp)

* Free and confidential


Report Sexual Exploitation & Abuse

No humanitarian worker can use their power to commit sexual exploitation or sexual abuse. Your safety is our primary concern.

  • What is Sexual Exploitation?

Sexual exploitation is when a humanitarian worker offers you money, shelter, food, clothing, or any other type of support or service in exchange for sexual favours or exploitative acts.

  • What is Sexual Abuse?

Sexual abuse occurs when a humanitarian worker threatens or forces you to have sex or commit a sexual act against your will.

  • UNHCR has a Zero Tolerance Policy Against SEA

If you or someone you know has experienced sexual exploitation or sexual abuse, please report it.

  • How to Report SEA

Women’s Aid Organization (WAO) is a UNHCR partner that receives reports on SEA. UNHCR will work with WAO to preserve your confidentiality, ensure your protection and thoroughly investigate the matter.

  • How to Reach WAO (24 Hours)

WAO Hotline: +603 3000 8858

SMS / WhatsApp TINA: +6018 988 8058