All refugees and asylum-seekers can contact the Registration Hotline for registration-related queries, including the following requests:
- New-born inclusion.
- Spouse inclusion.
- Family member inclusion.
- Lost documents.
- Updating phone numbers and addresses.
Requests for the above can also be made through the Refugee Malaysia website contact page (https://refugeemalaysia.org/contact).
Refugees and asylum-seekers are still encouraged to update their phone numbers through SMS, or through the online contact form. Please visit the Refugee Malaysia website for guidance on updating phone numbers through SMS (https://www.refugeemalaysia.org/update-number).
Refugees and asylum-seekers are reminded to not approach the UNHCR Office without an appointment. Those who come to the office but do not have appointments will be asked to leave immediately.
Contact Number: 017-6143810
Operating Hours: 8.00 am —4.00 pm (Monday to Friday)